Terms and Conditions

Welcome to Al Nooraan. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree to these terms, please do not use our website or place an order.

1. General

  • These Terms and Conditions govern your use of the Al Nooraan website and the purchase of products from our store.
  • Al Nooraan reserves the right to update, modify, or replace any part of these terms at any time. Changes will be effective immediately upon posting to the website.
  • Your continued use of the website after any changes constitutes your acceptance of the new terms.

2. Eligibility

  • By using this website, you confirm that you are at least 18 years of age.
  • You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Products

  • All products listed on our website are subject to availability.
  • We reserve the right to discontinue any product at any time without notice.
  • Product images are for illustrative purposes only. Actual products may vary slightly in appearance.
  • Al Nooraan takes great care in describing our fragrances accurately. However, scent perception is subjective and may vary from person to person.

4. Pricing

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Al Nooraan reserves the right to change product prices at any time without prior notice.
  • In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly.

5. Orders & Payment

  • By placing an order, you are making an offer to purchase the selected products at the listed price.
  • Al Nooraan reserves the right to accept or decline any order at our discretion.
  • Payment must be made in full at the time of placing the order.
  • We accept payments via the methods listed at checkout. All transactions are processed securely through third-party payment gateways.
  • Al Nooraan does not store your payment information on our servers.

6. Shipping & Delivery

  • We aim to dispatch all orders within the stated processing time. Delivery timelines are estimates and may vary due to factors beyond our control.
  • Al Nooraan is not responsible for delays caused by courier partners, customs, or other external factors.
  • Risk of loss and title for products pass to you upon delivery to the shipping address provided.

7. Return & Refund Policy

  • We do not accept returns once a product has been delivered.
  • In cases of damaged, broken, or incorrect products received due to transit, a refund or exchange may be considered subject to our Return & Refund Policy.
  • An unboxing video is mandatory for all damage or missing item claims and must be submitted within 24 hours of delivery.

8. Use of Website

  • You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.
  • You must not misuse our website by introducing viruses, malware, or any other harmful material.
  • Unauthorized use of this website may give rise to a claim for damages and may also be a criminal offence.

9. Intellectual Property

  • All content on this website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Al Nooraan and is protected by applicable intellectual property laws.
  • You may not reproduce, distribute, or use any content from this website without our prior written consent.

10. Limitation of Liability

  • Al Nooraan shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
  • Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount paid by you for the relevant order.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: info.alnooraan@gmail.com
  • Phone: +91 9833757917
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
  • Address: Al Nooraan, Mumbai, Maharashtra, India

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.