Privacy Policy

At Al Nooraan, we are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our store:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment providers)

Non-Personal Information

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on our website
  • Referring URLs

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and delivery notifications
  • To respond to your inquiries and provide customer support
  • To send promotional emails and offers (only if you have opted in)
  • To improve our website, products, and services
  • To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: Shipping carriers, payment processors, and email marketing platforms that assist us in operating our store.
  • Legal Compliance: When required by law or to protect the rights, property, or safety of Al Nooraan, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and personalize content.

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your personal data
  • The right to withdraw consent for marketing communications at any time
  • The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info.alnooraan@gmail.com.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology and processed through secure, PCI-compliant payment gateways.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: info.alnooraan@gmail.com
  • Phone: +91 9833757917
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
  • Address: Al Nooraan, Mumbai, Maharashtra, India

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.