Shipping Policy

At Al Nooraan, we are committed to delivering your favourite fragrances safely and promptly. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been dispatched.

2. Shipping Destinations

  • We currently ship to most locations across India.
  • Please enter your pincode at checkout to confirm delivery availability to your area.
  • We do not ship to PO Boxes or restricted areas.

3. Shipping Timeframes

  • Standard Shipping: 5–7 Business Days

Delivery timelines are estimates and may vary due to factors beyond our control such as courier delays, weather conditions, or public holidays.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.
  • We offer free shipping on orders above a certain order value. This will be displayed at checkout.
  • Shipping charges are non-refundable once an order has been dispatched.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment on our Track Your Order page or directly on the courier partner's website.
  • Please allow up to 24 hours for tracking information to be updated after dispatch.

6. Damaged or Lost Shipments

  • If your package appears tampered, damaged, or defective upon delivery, please refuse to accept it from the delivery partner immediately.
  • If you receive a damaged product, record an unboxing video and contact us within 24 hours of delivery at info.alnooraan@gmail.com.
  • If your order is marked as delivered but not received, contact us within  2 days of the marked delivery date.
  • For full details on claims, please refer to our Return & Refund Policy.

7. Incorrect Shipping Address

  • Please ensure your shipping address is accurate and complete before placing your order.
  • Al Nooraan is not responsible for orders delivered to an incorrect address provided by the customer.
  • If you notice an error in your address, contact us immediately at info.alnooraan@gmail.com before your order is dispatched.

8. Multiple Items

  • If you order multiple items, they may be shipped together or in separate packages depending on availability and packaging requirements.
  • You will receive tracking information for each package separately.

9. Contact Us

For any shipping-related queries, please reach out to our team:

Al Nooraan reserves the right to modify this Shipping Policy at any time. By placing an order, you agree to the terms outlined in this policy.